The availability of the products visible on the site indicates that the products are present at our Italian warehouses and can be shipped within 24 hours after receipt of the proof of payment made.
The warranty on all products sold on this site is handled in Italy.
All products sold on the Site are covered by the Conventional Producer's Warranty and, for the "Consumer" Customer (a natural person who buys goods or services for purposes other than commercial, craft or professional business activities, or makes a purchase without Please indicate in the order form the VAT number) from the 24-month Legal Guarantee for defects of conformity, pursuant to Dlgs 206/05 ("Consumption Code").
In order to benefit from Warranty Assistance you only need to keep the invoice (or D.D.T.), which you will receive via email in PDF electronic format.
Legal Compliance Warranty
The Legal Compliance Warranty applies to the product that exhibits a defect of conformity existing at the time of delivery of the product and which occurs within 24 months of the date of delivery.
The defect of conformity must be denounced within two months of the date on which it was discovered.
Any malfunctions or malfunctions caused by accidental accidents or liability arising out of the use of the product are not considered to be in accordance with its intended use and / or as provided in the technical documentation attached to the product.
What is the 'defect of conformity': there is a defect of conformity when the product is not suitable for use that normally serves the same type of product, does not conform to the description or does not have the qualities we promised you, It presents the usual quality and performance of a good of the same type, it is not suitable for the particular use you want and has been brought to you by us at the time of the conclusion of the contract and accepted by us.
Remedies available to you: In the event of a defect of conformity, you are entitled to the repair, free of charge, of the conformity of the product by repairing or replacing the product free of charge (unless the remedy is objectively impossible or excessively expensive) or to a proper reduction Of the price or termination of the contract (according to the provisions of Legislative Decree 206/2005).
Repairing or Replacing Defective Products will be performed as soon as possible and in any event (except for exceptional cases or causes of force majeure) within 60 days of receipt of the defective product.
If, following an intervention by an authorized Authorized Product Support Center (CAT), the defect does not result in a defect in compliance, it will not be possible to apply the Legal Guarantee: we will inform you of any costs to be borne for repair, Sending you the quote issued by the CAT so that you can decide whether or not to perform the repair at your own expense. In that case, you will be responsible for the costs of transportation and any costs of diagnosis and repair of the defect requested by C.A.T.
WHAT TO DO IN FAVOR OF A FAILURE OF CONFORMITY
In the event that a product declares what may be a defect of conformity, within two months of the discovery of the defect, you will need to make an online alert requesting the removal of the non-conformance by using the online request service Support - Online Customer Service.
Upon receipt of your communication, our Customer Service will give you timely feedback, indicating what further steps you will need to take to exercise the Legal Guarantee.
Conventional Manufacturer Warranty
All products sold on the Site are covered by the Warranty by the Manufacturer ("Conventional Warranty").
You can claim this warranty only against the Producer.
Duration, extent, territoriality, conditions and modalities of use, the types of damages / defects covered and any limitations of the Conventional Warranty are dependent on the single manufacturer and are indicated in the relevant document ("Warranty Certificate" ), Prepared by the Producer, contained in the product packaging.
Conventional Warranty is voluntary and is not added, does not replace, does not limit and does not affect or excludes the Legal Warranty.
Additional Support Services
In partnership with third-party companies, we offer you the opportunity to further protect your product by purchasing Additional Assistance Services that will allow you to benefit from technical support regarding the Product you purchased after the expiration of the Legal / Conventional Warranty Manufacturer Additional Support Services are at an additional cost. The cost of such services as well as any other detail information on the same are provided in the Product Technical Data Sheet and in the shopping cart during the purchase phase.
Additional Assistance Services do not replace, limit, and do not affect or exclude the Legal Warranty, which you can always use under the terms of the law.